Return & Refund Policy

7-Day Return Window

We accept returns within 7 days of delivery. To be eligible, the product must be returned in its original condition — unused, undamaged, and in original packaging with all accessories, manuals, and warranty cards included.

Eligibility Conditions

• Product must be unused and in original condition.
• No physical damage, scratches, dents, or signs of mishandling.
• Original packaging, accessories, and invoice must be included.
• Seal/stickers must not be broken on sealed products.
• Return request must be raised within 7 days of delivery.

Non-Returnable Items

• Products with broken seals (thermal paste, antistatic bags, etc.)
• Software, licenses, and digital products
• Products damaged by the customer after delivery
• Items returned beyond the 7-day window

How to Raise a Return

1. Email us at support@onlineindia.tech with your order number and reason.
2. Our team will review and approve the return within 1 business day.
3. Ship the product back to our store address. Return shipping is at the customer's cost unless the product was damaged in transit or incorrectly sent.
4. Once we receive and inspect the product, refund is processed within 5–7 business days.

Refund Method

Refunds are processed to the original payment method:

• Online payments (Razorpay/UPI/Card): Refunded within 5–7 business days.
• Bank transfer orders: Refunded to the bank account provided at time of order.
• COD orders: Refunded via NEFT to your bank account. Email us your account details with the return request.

Damaged / Wrong Product

If you received a damaged or incorrect product, please contact us within 48 hours of delivery with photos. We will arrange a free pickup and replacement or full refund at no cost to you.

Store Address for Returns